Cancellation Policy

At Kaakor Furniture, we understand that circumstances may arise that require you to cancel your order. We aim to provide a clear and fair cancellation policy to ensure a positive customer experience. Please carefully review the following information regarding cancellations:

Order Cancellation:

a. You may cancel your order within 24 hours of placing it, free of charge. After 24 hours, your order may have already entered the processing or production stage, and cancellation may not be possible without incurring costs.

b. To cancel your order, please contact our customer support team as soon as possible, providing your order details and reason for cancellation.

Customized or Made-to-Order Items:

a. For customized or made-to-order furniture pieces, cancellation requests must be made within 24 hours of placing the order.

b. After the initial 24-hour period, cancellations may not be possible, as production may have already begun on your custom piece. In such cases, cancellation fees or restrictions may apply.

Cancellation Fees:

a. If you cancel your order within the allowed cancellation period, no cancellation fees will be applied.

b. In cases where cancellation is requested after the allowed cancellation period, or if the item has already been shipped, cancellation fees may be applicable. These fees will be determined on a case-by-case basis and will depend on factors such as the stage of production or shipment, and any associated costs incurred by Kaakor Furniture.

Refunds for Cancelled Orders:

a. If your order is eligible for cancellation and the cancellation request is approved, we will process a refund to the original payment method used during the purchase.

b. Refunds will be issued for the full purchase amount, minus any applicable cancellation fees.

Changes to the Cancellation Policy:

a. Kaakor Furniture reserves the right to update or modify the cancellation policy at any time without prior notice.

b. Any changes to the cancellation policy will be effective immediately and will apply to all orders placed on or after the date of the policy change.

We recommend contacting our customer support team as soon as possible to discuss any cancellation requests or concerns you may have. We will make every effort to assist you and provide the best possible solution based on your specific situation.

Please note that by placing an order with Kaakor, you agree to abide by the terms and conditions outlined in this cancellation policy. If you have any further questions or need clarification, please do not hesitate to contact us.

Thank you for choosing us. We value your satisfaction!


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